EXCHANGES, RETURNS, AND REPAIR DIRECTIONS
RETURN + EXCHANGE PROCEDURE
Regular priced pieces can be returned within 30 days for refund or exchange. All sale and custom engraved items are final.
1.Before sending out your package for return / exchange / repair, please email firstname.lastname@example.org and include the following information:
Subject: Request RA#-return / RA# exchange / RA#-repair
Return / Exchange / Repair:
2. Your Return Authorization number (RA#) will be emailed to you once we process your request; please allow up to 72 hours for processing. All requests for RA numbers must be made via email.
3. Your item must be returned within 5 days of receiving your RA#.
4. Print your confirmation email and include it with your package.
5. Pack and securely seal the merchandise in the original package if possible. Please write your RA#-return / RA#-exchange / RA#-repair very visibly on the outside of the package.
6. Returns / exchanges / repairs will not be accepted without an RA# from ARTICLE22
7. Address the package to:
ARTICLE 22 Service
160 Parkside Ave #15C
Brooklyn, NY 11226
ARTICLE 22 products are hand crafted. While all items are closely quality controlled, should your item not arrive in perfect condition, please email email@example.com immediately and we can assist you.